Hayley Evans, Customer Support Advisor

                   Hayley Evans “I had heard that Rockwool is a professional company and I have really found that to be true. “

“I joined the Rockwool Customer Support Centre in late 2008. The main focus of my role is to ensure that customer orders are processed smoothly. I speak to colleagues in our logistics and distribution teams on a daily basis and have regular contact with technical support and sales.  My job is very interesting as I work with a wide range of customers from large distributors to small organisations.”

“I really like a challenge and have enjoyed learning about the many different types of insulation products and the ways in which these are specified for use in the construction industry.  Since joining, I have also been given sole responsibility for managing orders for our granulate product.  It feels great to think that my manager has confidence in me and that I am trusted to do a good job.”

“Our service policy is to try and get things right the first time round and during my induction there was a real emphasis on the importance of putting the customer first.”

“I know that there will probably be opportunities to take on different roles over time.  For the moment though, I am keen to concentrate on settling into my role in Customer Support. I enjoy it a lot and there is plenty of scope to go on developing my skills.”

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