Technical support
High quality service and support

Technical support

Dedicated support

The ROCKWOOL technical support team can assist you with your building project. We have dedicated experts who can help with acoustic predictions, fire design and judgement and architectural design. We also have a wide range of tools, documents, guides and installation videos to make your project as simple as possible.

Datasheets

Looking for product datasheets? You can see a full list of datasheets here.
Technical support specialists

Acoustic predictions

Our technical team can assist in dealing with acoustic regulations, including but not limited to Part E, TGD E, Section 5.0, BB93 and HTM 02 01. In addition to this, the dedicated technical support team can provide acoustic specifications by providing airborne, impact and rain noise predictions for a wide range of standard constructions and fire stopping details. More complex details can be passed to our qualified in-house acoustician for assessment. 

Competency Scheme

ROCKWOOL is a fully-accredited member of a scheme operated by the BBA that assesses and monitors U-Value and condensation risk calculation competency. The Scheme offers peace of mind and ensures that ROCKWOOL calculations are always accurate, objective and consistent with all industry standards.

Fire design and judgement

ROCKWOOL Fire Protection products are thoroughly tested and assessed to provide a broad field of application of use, however, with site applications offering challenging and very specific requirements occasionally there are applications that sit outside of this approved data.

ROCKWOOL support their Fire Protection range by offering site specific Engineering Judgements by personnel who are deemed to be qualified to do so by industry guidance documents (pfpf : Guide To Undertaking Assessments In Lieu Of Fire Tests). Personnel responsible for issuing Engineering Judgements hold key positions within the fire protection industry to ensure that state of the art rules of assessment are used when producing a site specific judgement.

Architectural design and support

Our in house architectural team can provide design assistance on ROCKWOOL products from conception to construction. With an in-depth knowledge of current legislative standards and building practices we are able to offer support with regards to specification, product selection, nonstandard detailing and site support where ROCKWOOL systems are utilized.

For further help please contact technical.solutions@rockwool.co.uk 

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